MY MUSE HEADBAND WON’T CONNECT VIA BLUETOOTH. WHAT SHOULD I DO?

VERY IMPORTANT: There are two different models of the Muse headband which have minor Bluetooth differences. All you need to do is determine whether the power button on your headband has an icon on it, and follow the correct instructions below.

If your headband has a power icon on the button and blue "Muse" text on the earpiece, read the next section.  If your headband has a blank button without a symbol, click here to scroll down to the second section of this page. 

If you are using an Android device or tablet, please ensure your Location service is enabled.  Unfortunately, Google's recent updates to Android require Bluetooth LE devices to access a user's location. This change forces us to ask for location permissions in the Muse application.  For more information please click Why does the Android Application ask for my location?

 

IF YOUR HEADBAND HAS "MUSE" WRITTEN IN BLUE AND A POWER ICON ON THE BUTTON:
Ensure your Muse and device have enough battery charge to successfully complete a session, before following the steps below. Note the Muse cannot be paired or used while it is plugged in and charging. 

1. Force quit the Muse app.
- On your Android device, go to Settings > Apps > Muse > Force Stop.
- On your iOS device, double-click the Home button to bring up a list of recently-used apps. Scroll through to find Muse and swipe up on the preview to quit the app. (It may be best to force quit all open apps).

2. Enable Bluetooth on your device
- Go to Settings > Bluetooth > On

3. Forget the Muse device on Bluetooth.
- If Muse is listed under Paired Devices, click the small gear icon and tap “Unpair”. If it is not listed under Paired Devices, move onto step 4.

4. Turn your Muse headband on
- Click the power button once (the LED lights should cascade)

5. Open the Muse app and tap Start Session

6. Select the image on the right, “Button with Power Symbol”. Wait for the device to connect to your Muse headband.

7. Tap on your Muse when it appears in the list of available devices on the next screen.

8. Place the headband on your head, ensure the volume is turned up and begin the signal quality check.

If it doesn't seem to be working, try force closing all applications, turning off your headband and starting again. If you are still having troubles, please email customercare@choosemuse.com and we will be happy to assist you further.


IF YOUR HEADBAND HAS "MUSE" WRITTEN IN GREY AND NO POWER ICON ON THE BUTTON:
In order for your headband to connect with your device, it must be paired first. Once the headband is paired with your device, it should automatically connect when you open the Muse app. However, if you are having difficulties, follow the troubleshooting instructions below. Note that Muse cannot be paired or used while it is plugged in and charging:

1. Force quit the Muse application
- On your Android device, go to Settings > Apps > Muse > Force Stop.
- On your iOS device, double-click the Home button to bring up a list of recently-used apps. Scroll through to find Muse and swipe up on the preview to quit the app. (It may be best to force quit all open apps).

2. Forget the Muse device on Bluetooth
- If Muse is listed under Paired Devices click the gear icon and tap “Unpair”. If it is not listed under Paired Devices, move onto step 4.

3. Turn your Muse headband into Pairing Mode
- Hold the power button for approximately 6 seconds or until the lights start flashing.

4. Enable Bluetooth on your device
- Go to Settings > Bluetooth > On. 

5. Open the Muse app and tap Start Session

6. Select the image on the left “Button without Power Symbol”. Wait for the device to connect to your Muse headband

7. Place the headband on your head, ensure volume is turned up and begin the signal quality check

 

 

If you still can’t connect, please email customercare@choosemuse.com and we will be happy to assist you further.

 

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